Frequently Asked Questions – RunningGearSale

1. ORDERING & PAYMENT
How do I place an order?
Browse our collection at runninggearsale.com, add items to your cart, and complete checkout. You’ll receive an order confirmation via email.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secure.

Is my payment information safe?
Yes, we use SSL encryption to protect your data.

2. SHIPPING & DELIVERY
Where do you ship?
We ship worldwide. Delivery times vary by location.

How long does shipping take?
• U.S. Orders: 3-7 business days
• International Orders: 7-21 business days (may be subject to customs delays)

Can I track my order?
Yes, tracking information will be emailed once your order ships.

3. RETURNS & EXCHANGES
What’s your return policy?
Unworn, unwashed items with tags attached may be returned within 30 days.

How do I start a return?
Visit runninggearsale.com/returns to initiate your return.

4. PRODUCT INFO & SIZING
How do I choose the right size?
Refer to our detailed size charts on each product page.

Are your products true to size?
Most items run true to size, but check individual product descriptions for fit notes.

How should I care for my gear?
Machine wash cold, hang dry for best results. Avoid bleach.

5. ACCOUNT & WEBSITE
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.

Can I edit my order after placing it?
Contact us immediately—we’ll try to help if your order hasn’t shipped.

6. PROMOTIONS & DISCOUNTS
How do I use a discount code?
Enter your code at checkout in the promo field.

Where can I find current sales?
Check our homepage or subscribe to our newsletter for exclusive offers.

Still need help?
Visit runninggearsale.com/contact for assistance.