Returns & Exchanges Portal – RunningGearSale
How to Return Your Order
We’ve made returns simple. Follow these steps:
- Visit runninggearsale.com/returns
- Enter your order number and email address
- Select items for return/exchange
- Print your prepaid return label (U.S. only)
- Ship within 14 days of approval
Return Policy Highlights
✓ 30-Day Window: Eligible within 30 days of delivery
✓ Condition: Unworn, unwashed, with tags attached
✓ Refund Method: Original payment or store credit
✗ Non-Returnable: Final sale items, used products
International Returns
• Customer covers return shipping
• Original shipping costs non-refundable
• May incur customs fees
Exchanges
Need a different size/color?
- Initiate a return as above
- Select “Exchange” during the process
- We’ll ship your new item once we receive the return
Damaged/Defective Items
Contact us immediately at runninggearsale.com/contact for:
• Manufacturing defects
• Incorrect items received
• Shipping damage
We’ll provide a prepaid return label and expedite your replacement.
Return Status Tracking
Check your refund/exchange status:
- Log in to your account
- Visit “Order History”
- Click on your return request
FAQ
When will I get my refund?
• 5-10 business days after we process your return
• Refunds appear based on your bank’s processing time
Where’s my return label?
Check your email – it’s sent automatically after approval.
Can I return sale items?
Only if not marked “Final Sale.”
Need Help?
Visit our Help Center for detailed guides.